FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does delivery take?
Most saunas are delivered within 7–14 business days across Australia. Larger models or remote locations may take slightly longer, but we’ll keep you updated every step of the way.
Do you offer installation services?
Yes, our team provides easy assembly guides and optional professional installation in select areas. You can choose your preferred option during checkout or contact us for assistance.
Can I return my sauna if I change my mind?
Absolutely. We offer a 100-day money-back guarantee for unused saunas in original condition. Simply contact our support team, and we’ll guide you through the return process.
Is shipping free within Australia?
We offer free shipping on selected sauna models and accessories. Additional costs may apply for oversized items or remote delivery areas we’ll confirm before dispatch.
Orders
Below are some of are common questions about orders
How can I track my order?
Once your order ships, you’ll receive a tracking link via email so you can monitor its progress in real time.
Can I update or cancel my order after purchase?
If your order hasn’t shipped yet, contact us immediately. We’ll do our best to accommodate any changes or cancellations before dispatch.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Afterpay, and bank transfers. All transactions are securely processed through our encrypted checkout system.
Do you offer financing or payment plans?
Yes, flexible payment plan options are available through trusted partners like Afterpay or ZipPay, allowing you to spread the cost of your sauna over time.
Products
Below are some common questions about our products
What’s the difference between infrared and traditional saunas?
Infrared saunas use light-based heat to warm your body directly, offering a gentler and deeper detox at lower temperatures. Traditional saunas use steam or hot air for a more classic experience.
Are your saunas safe for daily use?
Yes, our saunas are designed for daily sessions, built with medical-grade infrared panels and low-EMF technology to ensure safety and long-term comfort.
What materials are used in Inner Light Saunas?
We use sustainably sourced Western Red Cedar and high-quality components to ensure durability, insulation, and a natural aroma that enhances every session.
Do I need special electrical setup for installation?
Most of our saunas plug directly into a standard household outlet, but larger models may require a dedicated circuit. Full specifications are listed on each product page.
What’s covered under your warranty?
Every Inner Light Sauna includes a comprehensive warranty covering heaters, electrical components, and craftsmanship. Warranty length varies by model — typically 3–5 years.
Are your saunas energy efficient?
Yes, infrared saunas are designed to be highly energy-efficient, consuming less power than most household appliances while providing superior heat distribution.