Warranty on Heaters:
For our Outdoor Saunas use we offer a 5-year warranty on all heaters and components and 3 year on the frame, provided that the sauna is covered when not in use, most of the time.
Note; The Sauna frame is designed for outdoor use, however, we strongly recommend the frame must be kept covered when not in use. Failure to do so may affect your warranty.
We can provide a sauna cover.
This warranty covers any defects in materials or workmanship that may occur within the warranty period.
Please note that this warranty does not cover damage caused by rain, water, misuse, unauthorised repairs, modifications or wear and tear.
Labour Warranty:
In addition to the warranty on heaters, we provide a 12-month warranty on the cost of labour.
This means that if you experience any issues related to the installation or functionality of your sauna within the first year of purchase, we will cover the cost of labour for repairs or provide the manufacturers replacement instructions for parts which may be easy deemed to replace.
We are committed to ensuring that your sauna operates flawlessly and delivers the optimal wellness experience.
Warranty Terms and Conditions:
In the event that a warranty claim is required, kindly provide the proof of purchase along with a detailed description of the issue you are facing.
Our customer service team will guide you through the warranty process and assist you in resolving any concerns.
Please note that the warranty is valid for the original purchaser only and is non-transferable.
It covers residential use of the sauna and does not extend to saunas used for commercial or rental purposes.
Our warranty does not cover normal wear and tear, cosmetic damage, or damage resulting from improper installation, accidents, or misuse. It is essential to follow the recommended operating and maintenance instructions provided with your sauna to ensure its optimal performance and longevity.
Our warranty reflects our confidence in the quality and durability of our saunas, and we strive to exceed your expectations in every aspect of your ownership experience.